Return Policy Details
Thank you for choosing Eleventen Limited. If you’re not satisfied with your purchase, our dedicated team is here to assist. You have 14 days to return unused items in their original condition. Once received, we will inspect and process refunds within 5–7 business days via your original payment method. Please note, return shipping costs are your responsibility, and shipping charges are non-refundable. For assistance, contact us at [email protected].
FAQs
Find answers to common questions about our return policies, shipping, and refunds to ensure a smooth shopping experience with Eleventen Limited.
You can return products within 14 days of receipt, provided they are unused and in original condition.
Customers cover return shipping unless the product is defective or incorrect.
Contact our support team at [email protected] with your order number and reason for return.
Custom-made, used, or damaged products (not due to our fault) cannot be returned.
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Get in Touch
Contact Eleventen Limited
Reach out to us for inquiries about our cutting-edge electronics and AI solutions. We are here to assist you with your technological needs.
Email Us
Send us an email at [email protected] for support, inquiries, or collaborations.
Call Us
Phone: +852 3199 1234 during our working hours, Mon–Fri 9:00–18:00 (HKT).
Visit Us
Our office is located at 19H MAXGRAND PLAZA, NO.3 TAI YAU STREET, SAN PO KONG, HONG KONG. View on Map.
