Frequently Asked Questions

Explore common questions about our innovative electronics, AI systems, and drone solutions to better understand our offerings and expertise.

Contact Support

Q1: What is your return and refund policy?

A1: We accept returns within 30 days of delivery. Items must be unused and in original packaging. Refunds are processed within 5 business days after we receive the returned item.

Q2: Where do you ship to?

A2: We ship globally except to restricted or sanctioned countries including Russia, Belarus, Iran, North Korea, and others as per international export laws.

Q3: How can I contact support?

A3: You can contact us at [email protected], or via the contact form on our website. We respond within 24 hours on working days.

Q4: What if I want to cancel my order?

A4: Orders can be canceled within 24 hours of placement. Please email us directly to cancel. After shipment, cancellation is not guaranteed.

Q5: Are there any legal or export restrictions?

A5: Yes, we comply with international export regulations. Some items may not be shipped to specific countries due to sanctions.

Our Refund Principles

At Eleventen Limited, we aim for complete satisfaction. Understand our clear and fair refund guidelines for a smooth experience with our advanced technology.

How to Request a Refund

Step 1: Review our Refund Policy to ensure eligibility.
Step 2: Gather all necessary documentation, including proof of purchase and a detailed explanation of the reason for the refund request.
Step 3: Contact our support team via the Contact Us page to initiate the refund process.
Step 4: Submit your refund request along with the required documentation.
Step 5: Await confirmation and processing of your refund request.

Get in Touch

Have questions about refunds? Contact our support team today.

Get in Touch

Reach out to Eleventen Limited, your trusted partner for cutting-edge electronics, innovative AI solutions, and advanced drone technology. Our highly skilled team is dedicated to assisting you with any inquiries you may have, providing robust support, and exploring exciting collaboration opportunities. We invite you to visit us in Hong Kong for a personal experience or to reach out to us conveniently via email or phone. Our prompt assistance ensures that your technological needs are met with the highest level of expertise and dedication.

Call Us

+8619944873943, a contact number, is utilized for reaching out to Eleventen Limited for inquiries and support related to our innovative electronics and AI-powered systems.

Email Us

[email protected] is the primary contact email for customers and clients of Eleventen Limited, a prominent international company located in Hong Kong. Our commitment to excellence in innovative electronics and AI-powered systems is reflected in our advanced communication solutions, smart sensors, and state-of-the-art satellite technology. We invite inquiries, collaborations, and feedback through this email, encouraging the exchange of ideas and fostering relationships in our mission to bridge the East and West with groundbreaking technology.

Eleventen Ltd | Advanced Tech Supplier from Hong Kong

Supplying AI drones, tactical electronics, and secure tech from top Chinese factories. Full logistics and sourcing support by Eleventen Ltd.

Contact Information

Email: [email protected]

Address: 19H Maxgrand Plaza, No.3 Tai Yau Street, San Po Kong, Hong Kong

Languages: English, Chinese, Ukrainian

Terms & Conditions

Eleventen Ltd acts solely as a supplier. We are not responsible for manufacturer defects, but we ensure transparency, traceability, and logistic support.

Export Policy

Our products are not shipped to Russia, Belarus, or any territories under international sanctions.

Shipping Policy

Shipping is arranged directly from the partner factories. We collaborate with global logistics networks. Delivery times vary by region.

Privacy Policy

We collect only necessary data for processing orders. GDPR compliant. Cookies used for site performance tracking.

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Product Categories

AI-powered reconnaissance drones
Motorola-grade radios and communication gear
Anti-drone systems
Tactical electronics and surveillance tools
Custom innovative tech from OEM partners

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Our Commitment

We are committed to excellence, innovation, and sustainable development. Through continuous research and development, we strive to deliver solutions that address real-world challenges while promoting technological advancement.

All products are sourced directly from verified manufacturers in China and Hong Kong.