Our Shipping Policy
At Eleventen Limited, we strive to provide seamless and reliable shipping services to our customers worldwide. This policy outlines the details of our shipping costs, delivery times, and any limitations on shipping to specific countries. We are committed to ensuring your orders arrive safely and on time.
- Shipping Costs: Calculated based on weight, dimensions, and destination.
- Delivery Times: Typically 3-7 business days for domestic orders, and 7-21 business days for international orders.
- International Shipping: Available to most countries, with some limitations due to legal restrictions.
Please note that delivery times are estimates and may vary depending on factors beyond our control, such as customs processing and local postal services. For more detailed information, please visit our Shipping and Return Policy page.
Our Return Policy
At Eleventen Limited, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure a hassle-free experience.
Please review the following guidelines to understand our return conditions, procedures, and timelines:
- Eligibility: Items must be returned within 30 days of the purchase date.
- Condition: Products must be in their original condition, unused, and with all original packaging and accessories.
- Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required for all returns.
- Non-Returnable Items: Certain items, such as software downloads, customized products, and clearance items, are non-returnable.
How to Initiate a Return
- Contact Us: Reach out to our customer support team via email or phone to initiate the return process.
- Return Authorization: Obtain a Return Authorization (RA) number from our support team.
- Packaging: Securely package the item(s) you wish to return, including all original packaging and accessories.
- Shipping: Ship the package to the address provided by our customer support team, clearly marking the RA number on the package.
- Inspection and Refund: Once we receive your return, our team will inspect the item(s). Upon approval, a refund will be issued to your original payment method within 7-10 business days.
For any questions or concerns regarding our return policy, please contact our customer support team. We are here to assist you!
We do not ship products to countries under international sanctions.
